Overview:
At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance!
If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position?
Responsibilities:
Is this you?
- Bring empathy and a passion for evidence-based care to all you do while remaining flexible.
- Multitasking and attention to detail are your superpowers.
- You have a strong healthcare background and believe part of your job is to advocate for your patients.
- You roll with the punches on any given day, with any given interaction, and never lose sight of the need to use your stellar interpersonal and skills.
- You respect different cultures and know that rule-following is essential to your personal integrity and your employer’s quality compliance.
A typical week in the life of this position:
- Schedule radiology appointments such as Breast Imaging, Dexa, Injections, MRI, CT, Ultrasounds and Fluoroscopy
- Handle questions and concerns regarding patient imaging needs
Document all patient/member interactions via management software
- Using excellent communication and multitasking skills, responds timely to customer inquiries and process requests, according to established standards with attention to style, tone, and manner of communication
- Must be able to research customer issues and find workable solutions
- Can identify and understand customer needs; quickly gain customer trust and confidence while maintaining effective relationships with customers; takes appropriate actions to ensure customer needs are met and proactively searches for ways to increase customer satisfaction
- Manage through multiple and competing priorities.
- Determines the appropriate process to accomplish tasks while eliminating roadblocks, changing work behavior as needed to accommodate changing demands.
- Competency working in multiple systems, such as Carenet CRM, client(s) CRM, Teams, Outlook, etc.
- Ability and willingness to cross-train on other products and clients
- Perform other duties and responsibilities, as assigned
- Participate in coaching sessions, while being open to all feedback provided to improve performance
Qualifications:
- High School diploma/GED or equivalent
- Six or more months of general business experience, preferably in a customer service environment, or the equivalent in related work experience
- Demonstrates the ability to type a minimum of 40 wpm
- Demonstrates general knowledge of Windows PC, Microsoft Outlook, Word and Excel, CIB,Tower, and BSA
- Demonstrates problem-solving skills
- Amenable to 10am CST schedule
- Must have reliable internet connection (Satellite and 5G connections are not acceptable)
Compensation & Benefits
At Carenet Health, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the Radiology Scheduler role is $16.00 per hour.
In addition, we offer a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) plan with company match, paid time off (PTO) and holidays, flexible spending accounts (FSAs), employee wellness programs, and career development opportunities.
Additional Information
Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.
Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.
Req#: 4486
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